fyp FAQ
Users accessing fyp ask questions across several key areas: how to register and verify an account, how deposits and withdrawals work via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, how to navigate football betting and live-dealer tables, and how to keep their account secure. This page answers the most common questions our support team receives, so you can find answers quickly without waiting for a response.
If your question is not covered here, or if you need help with a specific transaction or account issue, contact our support team via live chat, email, or phone. We respond during business hours in English and local languages. For detailed legal information about jurisdiction restrictions, account eligibility, or data handling, refer to our Terms & Conditions, Privacy Policy, and Legal Notice.
This FAQ is organized by topic so you can jump to the section most relevant to you. Read through the questions and answers below, and use the search function (if available) to find specific topics. If you encounter a technical issue or need urgent assistance, our support team is available to help.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers
- Games and bettingfootball betting, live-dealer tables, slots, esports markets, and demo mode
- Account management and supportaccount preferences, loyalty tiers, support tickets, and security
If you forget your password, go to the fyp login page and click "Forgot your password?" Enter your registered email address, and we'll send you a secure password-reset link within a few minutes. Click the link in your email, create a new password (at least 8 characters, including uppercase, lowercase, and a number), and confirm it. You can then log in with your new password. If you don't receive the reset email, check your spam folder or contact our support team. If you've lost access to your registered email address, contact support via live chat with your username and a valid ID document for verification. Our team will help you regain access to your fyp account.
Log into your fyp account and navigate to Account Settings. Here you can update your email address, phone number, and password. You can also adjust notification preferences (e.g. email alerts for deposits, withdrawals, or bet results). If you wish to pause your account temporarily, contact our support team via live chat or email. We can place your account on hold for a specified period (e.g. 7 days, 30 days, or longer). During this time, you cannot log in or place bets, but your balance remains intact. To reactivate your account, contact support again. If you wish to permanently close your account, we can process that request as well, and any outstanding balance will be refunded to your original deposit method after verification.
Payments and transactions
To deposit via local payment, online payment, or e-wallet on fyp, log into your account and go to the Deposit section. Select your preferred e-wallet, enter the amount you wish to deposit, and click "Proceed." You'll be redirected to the e-wallet app or website to confirm the payment. Once confirmed, the funds appear in your fyp account instantly. Alternatively, you can use mobile banking (scan-and-pay) for a quick top-up: open your e-wallet app, scan the local payment code displayed on fyp, and confirm the payment. For bank transfers, we provide virtual account numbers for online payment, e-wallet, mobile banking, and local payment. Transfer your deposit amount to the virtual account, and your fyp balance updates within subject to verification. All deposits are processed securely and are subject to our standard verification requirements.
fyp supports flexible deposit amounts to suit different budgets. Minimum deposits typically start at a low threshold (e.g. our welcome offer or equivalent), and maximum deposits depend on your payment method and account verification status. E-wallets like online payment, e-wallet, mobile banking, and local payment have per-transaction limits set by the e-wallet provider. Bank transfers via online payment, e-wallet, mobile banking, and local payment may allow higher amounts. online payment and e-wallet also support standard transaction limits. If you're unsure about the deposit range for your chosen payment method, check the Deposit page on fyp or contact our support team. We can advise you on the best payment method for your deposit amount and help you complete the transaction.
To contact our support team on fyp, use one of these methods: (1) Live Chat — available on the fyp platform during business hours; click the chat icon and describe your issue. (2) Email — send your question to our support email address with your username and a clear description of your issue. (3) Phone — call our support line (number listed on the fyp login page) to speak with a representative. When you open a ticket, provide your fyp username, the date and time of the issue (if applicable), and any relevant transaction IDs or screenshots. Our team responds to most inquiries within one business day. For urgent issues (e.g. account security concerns or stuck withdrawals), use live chat for faster assistance. We support English and local languages during business hours.
Games and betting
Yes, fyp offers demo mode for many slot games and some live-dealer tables. Demo mode allows you to play with virtual credits (not real money) so you can learn the rules and features without risk. To access demo mode, log into your fyp account, navigate to the game you wish to try, and select "Play Demo" or "Practice Mode" if available. Your demo balance is separate from your real account balance and cannot be withdrawn. Demo mode is useful for understanding game mechanics before placing real bets. Not all games offer demo mode; football betting and esports markets are real-money only. If you have questions about which games support demo mode, contact our support team or check the game details page on fyp.
fyp rewards active users through a loyalty tier programme. As you place bets and play games, you earn loyalty points based on your activity. These points accumulate and move you up through tier levels (e.g. Bronze, Silver, Gold, Platinum). Higher tiers unlock benefits such as cashback on losses, bonus points on deposits, priority customer support, and exclusive promotions. Your tier status is displayed in your account dashboard. Points are earned on most games and betting activities, though some promotions may have specific earning rates. Tier levels reset periodically (e.g. monthly or quarterly), so you earn points continuously. To check your current tier, loyalty points balance, and available rewards, log into fyp and visit the Loyalty or Rewards section. Our support team can explain the tier structure and help you understand how to maximize your rewards.