fyp Platform Privacy Notice
This page describes what we collect when you use fyp and how we keep that data protected. We at fyp process personal information — your name, email, phone number, payment details, and identity documents — to operate our betting and gaming platform, process deposits and withdrawals, and comply with law. Our privacy practice reflects the jurisdictions where we operate, including Indonesia and surrounding regions.
We are committed to transparency about data collection and third-party processors. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, those payment providers have their own privacy policies. When you verify your account with a KYC document, we store that securely and may share it with compliance partners. This notice explains our approach.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What We Collect on fyp
We at fyp collect the following categories of data:
- Account Information: Email address, username, password (encrypted), phone number, date of birth, and preferred language (English or local).
- Identity Documents: KTP, passport, or driver's licence number and image; proof of residence (utility bill or bank statement); and a selfie for facial recognition during KYC verification.
- Payment Information: Bank account details or e-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment user IDs); transaction history including deposits, withdrawals, and balances.
- Betting and Gaming Activity: Bets placed, odds accepted, bet outcomes, game play history, account balance snapshots, and betting patterns.
- Technical Data: IP address, device type (Android, iOS, desktop), app version, browser type, network connection type, and login timestamps.
- Support Communication: Messages exchanged with our customer support team via live chat, email, or phone.
How We Use Your Data on fyp
We use the data we collect for the following purposes:
- Account Management: Creating and maintaining your fyp account, processing login requests, and enabling password reset.
- Payment Processing: Verifying your identity, processing deposits from e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank accounts, and processing withdrawals back to your original deposit method.
- Bet Settlement: Recording and settling your bets, calculating payouts, and crediting your account balance on fyp.
- Legal Compliance: Complying with anti-money-laundering (AML) regulations, Know Your Customer (KYC) requirements, and local gambling laws across supported jurisdictions.
- Fraud Prevention: Monitoring for suspicious activity, detecting account takeovers, and flagging unusual betting patterns.
- Customer Support: Responding to your inquiries, resolving disputes, and improving our support processes.
- Platform Improvement: Analysing anonymised usage patterns to optimise fyp's user interface and game availability.
Third-Party Processors and Data Sharing
We at fyp share your data with trusted third parties in specific circumstances:
- Payment Providers: When you deposit via local payment, online payment, e-wallet, mobile banking, local payment, online payment, or bank transfer, those providers process your payment data according to their own privacy policies. We do not store your e-wallet password or PIN.
- KYC and Compliance Partners: Our identity verification provider receives your ID document and selfie to perform facial recognition and verify authenticity. Compliance partners receive anonymised betting and account data to detect money laundering.
- Banking Partners: e-wallet, mobile banking, local payment, and online payment virtual-account providers process your bank transfer data. We share only the transaction identifier and amount, not your full bank account number.
- Legal and Law Enforcement: We disclose data if required by law or court order. We may also share aggregated, anonymised data with gaming regulators in supported jurisdictions.
- Customer Support Tools: Our live-chat and email platforms may store copies of conversations for 90 days, then delete them.
- Data Retention
- We retain account and betting data for up to 7 years to comply with financial regulations. ID documents are deleted 2 years after verification, unless legal holds apply.
- Encryption
- All data in transit between your device and fyp servers is encrypted using HTTPS (TLS 1.2+). Passwords are hashed, not stored in plain text.
- Server Location
- Our servers may sit outside your jurisdiction (e.g. in Singapore or Malaysia). By using fyp, you consent to cross-border data transfer where legally permitted.
Your Rights on fyp
Depending on your jurisdiction, you may have rights regarding your personal data:
- Access: You can request a copy of all personal data we hold about you on fyp. Contact our support team to initiate this request.
- Correction: If your account information is inaccurate, you can update it directly in your fyp account settings or request our support team to correct it.
- Deletion: You can request that we delete your fyp account and associated data, subject to legal retention requirements. Incomplete or disputed bets may prevent immediate deletion.
- Objection: You can object to marketing communications by updating your notification preferences in your fyp account.
- Data Portability: You can request a structured export of your betting history and account data in a standard format (e.g. CSV).
To exercise any of these rights, contact our support team via the contact channels listed at the end of this notice.
Cookies and Tracking on fyp
We at fyp use cookies and similar tracking technologies to operate our platform and improve your experience:
- Session Cookies: These keep you logged into fyp during your browsing session. They expire when you close your browser or log out.
- Persistent Cookies: These remember your preferences (language, theme, device) across visits. They expire after 1 year or when you clear your browser cache.
- Analytics Cookies: We use anonymised analytics to understand how players navigate fyp, which games are popular in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, and when our support team receives the most inquiries.
- Third-Party Cookies: Payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) may set their own cookies during the checkout process.
You can control cookies via your browser settings. Disabling cookies may limit fyp functionality (e.g. automatic login may not work).
Contact and Data Protection Officer
If you have questions about this privacy notice, want to exercise your data rights, or wish to report a data breach on fyp, contact us:
- Live Chat: Available in English and local languages on the fyp platform during support hours.
- Email: Send a data access or deletion request to our support team with the subject line "Data Request" or "Privacy Inquiry."
- Phone: Call our support line (number listed on fyp login page) to speak with a representative.
We will respond to data requests within 30 days where required by law. If you believe we have mishandled your data, you also have the right to lodge a complaint with your local data protection authority.
Policy Updates
We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will post updated versions on this page with a revised "last updated" date. If we make material changes (e.g. new categories of data collection or new third-party processors), we will notify you via email or a banner on fyp.
By continuing to use fyp after updates are posted, you accept the updated privacy notice. Your continued use of the platform signals your consent to our data practices as described here.